Privacy Policy

Privacy Policy

The New National Theatre Foundation (hereinafter referred to as "the NNTF"), in addition to abiding by the Act on the Protection of Personal Information and other relevant laws and statutes and acquiring and using the information the NNTF handles in an appropriate manner, hereby declares that the NNTF shall take necessary and appropriate measures to manage the safety of the personal information in its possession.

  • The NNTF, when handling personal information, shall specify the purpose of its use, and in addition to issuing a notification or announcement, shall use the information only insofar as is required to fulfill said purpose.
  • The NNTF, except in cases where consent is received in advance from the person in question or if required by laws and regulations, shall handle personal information only insofar as is required to fulfill the specified purpose, and do so in an appropriate manner.
  • The NNTF may transfer or receive personal information from within the EU within the scope of the purpose of use. However, the NNTF shall ensure that adequate measures are taken to safeguard personal information in compliance with laws and regulations, etc.

  • The NNTF shall take the following security control measures to ensure that personal information is properly managed.

    • Establishment of a basic policy
      In order to properly manage personal information, the NNTF has established a privacy policy in accordance with the Act on the Protection of Personal Information.
    • Development of rules pertaining to the handling of personal information
      The NNTF has developed personal information handling regulations that set out how personal information is obtained, used and stored, etc.
    • Organizational security control measures
      The NNTF has appointed a personal information protection management officer, and we have developed a reporting system for reporting to the protection management officer when we detect a breach or signs of a breach of the Act on the Protection of Personal Information or our Personal Information Handling Regulations.
    • Personnel security control measures
      The NNTF provides the necessary education and training, etc. for officers and employees engaged in the handling of personal information to deepen their understanding of the handling of personal information and to raise their awareness concerning the safeguarding of personal information.
    • Physical security control measures
      The NNTF takes measures to limit the use of equipment and electronic media and to prevent the theft or loss of documents, etc. in operations that handle personal information.
    • Technical security control measures
      The NNTF has mechanisms in place to safeguard information systems that handle personal information from unauthorised access or illegal software.
    • Understanding the External Environment
      Should personal information be processed in a foreign country, the NNTF shall understand the personal information protection legislation, etc. of that country and take necessary and appropriate measures for to safeguard the management of information, in accordance with laws and regulations.

  • The NNTF may share personal information with specific persons or entities. In this case, a notification or announcement shall be issued in advance to the person in question regarding the following items.

    • The intent to share
    • The items of personal information being shared
    • The names of the joint users of the information
    • The purpose of use of the joint users
    • The name of the custodian of the personal information in question

  • The NNTF shall not provide personal information to third parties, except when sharing use as described above or in the following cases:

    • Where provision is required pursuant to laws and regulations
    • Where necessary to protect human life, health or property and when it is difficult to obtain consent from the person in question
    • When particularly necessary to improve public health or to promote the sound development of children and when it is difficult to obtain consent from the person in question
    • Where it is necessary to cooperate with the implementation of clerical work stipulated in laws and regulations by a government or local government organization, and where there is a possibility that obtaining consent from the person in question will affect the performance of such clerical work
  • After consenting to this policy you have the right to withdraw that consent at any time. However, the withdrawal of consent shall not affect the legality of our handling of personal information based on your consent before it was withdrawn.
  • The NNTF shall continue to hold personal information for as long as there is a continuing need to do so, and shall promptly delete personal information when it is no longer necessary.
  • The NNTF shall keep the content of personal information it holds accurate and as up-to-date as possible. Should an individual or their representative request notification of the purpose of use of retained personal information, disclosure of retained personal information or records of provision to third parties, correction, etc. (correction, addition or deletion) of retained personal information, suspension, etc. (suspension of use or erasure) of use or suspension of provision to third parties (hereinafter referred to as "disclosure, etc."), in accordance with laws and regulations, the NNTF shall perform the necessary investigation without delay, and notify, disclose, correct, or suspend use, etc. based on the results of such investigation and notify the individual in question or their representative to such effect. However, we shall notify of the reason if we do not disclose information pursuant to laws and regulations. The procedure for requesting disclosure is explained on our website.
  • The NNTF shall make efforts to take appropriate and prompt action to address complaints related to personal information and put the necessary systems in place to achieve this.
  • The NNTF uses cookies with your consent in order to improve the services on our website and to provide a better service. Please see our Cookie Policy for more information on why and how cookies are used.
  • The NNTF records information of visitors' access to our website in the form of access logs on our servers. The content of access logs includes the access date and time, domain name, IP address and type of browser used, and does not contain information that identifies individual visitors.

  • The NNTF uses access logs for the following purposes:

    • To help improve the convenience and content of this website
    • To improve and enhance the services provided by the NNTF

    Should the NNTF entrust part of the analysis of access log files to an external organisation, the NNTF shall select a contractor with sufficient experience and competence and shall take necessary measures for the proper management of information, such as stipulating the appropriate handling of information and confidentiality obligations with the contractor.

  • The NNTF shall make efforts to continuously review and revise the content of this policy and shall communicate any changes to the basic policy in a manner that is easy to understand.

  • Contact information for general inquiries regarding this policy is as follows.

    New National Theatre Foundation, General Affairs Department
    1-1-1, Hon-machi, Shibuya-ku, Tokyo 151-0071 JAPAN
    Phone: +81-(0)3-5351-3011 (main)
    https://www.nntt.jac.go.jp/english/contact/

(Last updated on 29 March 2023)

Public Announcement Based on the Act on the Protection of Personal Information

The New National Theatre Foundation publishes some of the matters to be published in accordance with the Act on the Protection of Personal Information, as follows.

  • Name, representative and address of the business operator handling personal information
    The New National Theatre Foundation (hereinafter referred to as "the NNTF")
    ZENIYA Masami, President, 1-1-1 Hon-machi, Shibuya-ku, Tokyo 151-0071 JAPAN

  • Purpose of use

    • 1) Personal information of guests who purchase tickets or visit the New National Theatre Tokyo, CLUB The Atre VISA Card members and CLUB The Atre House Card members
      1. To sell and provide (accept purchase requests, receive payment, dispatch or sell Day Tickets, etc.) tickets, etc. sold by the NNTF for the NNTF's productions and other events (hereinafter referred to as "Productions, etc.")
      2. To make contact (regarding changes, cancellations, cast changes and matters necessary for operations, etc.) concerning Productions, etc.
      3. To provide information on Productions, etc., and to carry out sales promotion activities such as sending leaflets and printed materials
      4. To respond to enquiries and requests
      5. To conduct questionnaires to obtain feedback to improve the work of the NNTF, develop services or plan productions, and to prepare and analyse statistical data compiled based on the results of such questionnaires in a form that does not identify specific individuals
      6. To provide information on such productions etc. at the request of the performers etc., when performers or staff (hereinafter referred to as "Performers, etc.") involved in Productions, etc. perform in or work as staff on productions, etc. that are not NNTF Productions, etc.
      7. To manage membership information and perform all card functions, including card related services (card issuance, various compensation schemes for members, and various point services, etc.)
      8. To prepare and manage annual membership fee billing data for each CLUB The Atre House Card member
      9. To perform direct debit, credit card payment and management of annual membership fees for each CLUB The Atre House Card member
      10. To carry out handling required by laws and regulations in addition to the aforementioned items

    • 2) Personal information of supporting members (individual members)
      1. To display a name as a supporting member (Name only. Except members who wish to remain anonymous)
      2. To inform members about NNTF productions, training programmes and other activities
      3. To announce events for supporting members
      4. To send supporting member renewal request forms, membership fee payment requests, receipts and thank-you letters, etc.
      5. To sell and provide (accept purchase requests, receive payment, dispatch or conduct same-day exchange, etc.) tickets, etc. sold by the NNTF for NNTF productions and other events (hereinafter referred to as "Productions, etc.")
      6. To make contact (regarding changes, cancellations, cast changes and matters necessary for operations, etc.) concerning Productions, etc.
      7. To respond to enquiries and requests from supporting members

    • 3) Personal information of NNTT Members
      1. To carry out sales and promotional activities, such as providing information on the NNTF's services and providing information advertising the products and services of companies deemed appropriate by the NNTF
      2. To sell and provide products and services such as tickets, production photographs and programmes sold by the NNTF (accept purchase requests, receive payment, dispatch or sell Day Tickets, etc.)
      3. To provide services incidental to i) (to provide information via the members' page, e-mail, post or telephone on production changes, cancellations, additional ticket availability, and future ticket availability, etc., and to contact members to confirm details as deemed necessary for operations)
      4. To verify identification and authenticate services
      5. To conduct questionnaires and giveaways
      6. To conduct market research, create statistics and analyse data
      7. To undertake system maintenance, handle malfunctions, provide technical support and handle of enquiries
      8. To notify of important matters, such as changes to the NNTF's terms, conditions and policies
      9. To distribute advertisements and confirm distribution
      10. To develop, provide, maintain and improve the NNTF's apps, websites, services, content and advertising
      11. To develop and provide targeted advertising for the NNTF's or third parties' products or services
      12. To prevent fraudulent or potentially illegal acts or other acts that breach the NNTF's Terms of Use, etc.
      13. To prevent the spread of COVID-19 and other infectious diseases

    • 4) Personal information of all applicants for employment
      1. To make decisions on recruitment
      2. To contact regarding screenings
      3. To notify of the results of the recruitment process
  • Contact point for enquiries, complaints, etc.
    New National Theatre Foundation, General Affairs Department
    1-1-1, Hon-machi, Shibuya-ku, Tokyo 151-0071 JAPAN
    Phone: +81-(0)3-5351-3011 (main)
  • How to request disclosure, etc. of personal information
    Please follow the procedure outlined below if you wish to request disclosure or notification of the purpose of use, correction, addition or deletion, suspension of use, erasure or suspension of provision to third parties of personal information held pursuant to the Act on the Protection of Personal information. When filling in a request form for the disclosure of personal information and sending it to the NNTF, you must enclose documents we require to verify your identity or the identity of the person making the request on your behalf. Please note that the person making the request should bear the cost of sending the requested documents, etc. and the fee for "disclosure".

    Types of disclosure etc.
      • (1) Disclosure, notification of purpose of use
      • (2) Correction, addition or deletion of personal information
      • (3) Suspension of use or erasure
      • (4) Suspension of provision to third parties

    Requests for disclosure, etc.
    • 1) How to make a request
      Please fill in the NNTF's Personal Information Disclosure, etc. Request Form (i), enclose the documents required to verify your identity (ii) and send the form and documents by post to the address below.
        1. Disclosure, etc. request form
          Download a Personal Information Disclosure, etc. Request Form (PDF). If you are unable to download a form, the NNTF will send you a form by fax or post upon request. Please contact the contact point below.
        2. Identity verification documents
          Please enclose a copy of one of the following. (Please enclose copies of two types of document if sending documents that do not include a photograph)

          Documents with a photograph:
          driver's licence, passport, individual number card (excluding part showing the number), alien registration certificate, mariner's pocket ledger, other certificates with a photograph issued by a public agency

          Documents without a photograph:
          health insurance card, pension book, certificate of residence or certificate of seal registration
      1. If the request is being made by a representative
        If the request is being made by a representative, please enclose the following documents, in addition to the above.

        a) Statutory representative (if the person in question is a minor or an adult ward):
        Document confirming the right of legal representation (copy of family register, certificate of commencement of adult guardianship or certificate of registered information on adult guardianship)

        b) If the request is being made by an agent:
        Power of attorney (signed by the person in question)

  • 2) Where to send requests
    New National Theatre Foundation, General Affairs Department
    1-1-1, Hon-machi, Shibuya-ku, Tokyo 151-0071 JAPAN
    somu@nntt.jac.go.jp

  • 3) Fees
    A 500 yen fee (including consumption tax) per request will be charged for disclosure requests.

(Last updated on 29 March 2023)